SEPHORA - Ajax, Ontario

Circus B.

This review is for Skylar specifically. I called early to book with the best brow artist because I had just had my brows butchered by a bad threading session and had been crying nonstop. I explained I needed someone very patient and very good. I was booked with Skylar and he did not disappoint. He was extremely patient and effective. He helped me follow along which is what I wanted, to learn to do it myself. I loved the results and smiled for the first time in two days. I’ll definitely be booking with him again. My only comment is that management was a little pushy to get him to finish up with me when I was asking about other products to purchase. Thanks so much Skylar! I’m not crying in the mirror anymore. 🙂

Eeman F.

The staff here is so incredibly stuck up and rude. I went to exchange a product due to a faulty packaging and she gave me the same one back and would not let me exchange until I told them multiple times. They have an extreme attitude and look like they judge you for doing literally anything.

Kara B.

Came in today to browse with my 6 yr old daughter, the staff was so friendly. One of the staff tested a blush on my daughter and a lip gloss. This little makeover had my daughter smiling sooo big! She told me “I feel like a princess Mama!” As we were leaving. I wish I’d gotten the girls names who helped us so I could give them a shout out!

We left with some facial moisturizer, toner, and a lip balm.

S I.

Unfortunately for me this is the closest Sephora to my house. Every time I come here I have a bad experience. The staff is rude, gives attitude and never wants to help. Theres always one cashier while the line is at the door and the other employees are chatting and laughing. I’d rather spend the half hour time I wait in line to drive half hour to another Sephora.

Vidu E.

Had to post a review after receiving amazing customer service from Serena. She helped me find the right foundation colour (which I haven’t been able to do for awhile) and was super helpful! She knew her stuff!

Pauline E.

Came here today for a feature focus makeup session as I had my maternity photoshoot later in the day. Taylor did an amazing job!! She asked me what type of look I was going for and helped make some suggestions to suit the occasion. I received so many compliments on my makeup and am so happy with how I looked!

Sophie M.

the worst experience I’ve ever had at a Sephora. 2 workers were helping me and they both stopped to have personal conversations with other customers about if they recognized each other. leaving me without product or help to look for my shade standing there all by myself in between the two conversations like I wasn’t there. I never leave bad reviews but I have never walked out of a store so fast. I will never be coming back. It was rude and unprofessional. so annoying because why are you offering help just to not help. Terrible.

P M.

This is by far the worst Sephora location I’ve ever been to in all of Toronto. I had the unfortunate experience of dealing with an unbelievably rude supervisor who was just dreadful. Honestly, she looks like she couldn’t care less about her appearance, which is shocking, considering she works at a beauty store. It’s almost laughable. I’ve seen others leave similar reviews about her, so I know I’m not alone in this. She’s an older lady with long, dull, blond-ish hair and some truly unfortunate skin—seriously, how does someone in that role let themselves look like that? She was barely wearing any makeup, just a swipe of red lipstick if that. The staff? A joke. They stand around, doing absolutely nothing, while customers wander around, clearly needing help. It’s like the entire store is in a coma. The energy is beyond negative—when you walk in, it’s immediately draining. I can’t believe this place is still open. Fortunately, there’s another Sephora nearby that actually has competent, friendly staff and a much better vibe. I will never be back to this disaster of a location.